Switchboard

• Be the main point of contact for phone enquiries to the University.

• Signpost enquirers to appropriate points of contact across the University.

• Ensure excellent and speedy customer service delivery.

• Feedback customer insight via the Switchboard Team Leader to the Head of

Admissions.

• Update telephone contact lists for use within the Admissions Team.

• Involve in IT projects to assist with requirements and testing

Scholarships

• Day to day administration of scholarship schemes, delivering against KPI’s set by the

Head of Admissions and Switchboard Team Leader including but not restricted to;

responding to initial scholarships enquiries, managing correspondence with students

regarding the scholarship application links, managing the scholarships database,

sending out essay questions, assessing applications for extra time.

• Feedback scholarship market intelligence from applicants who have received or been

made aware of competitor awards via the Switchboard Team Leader to the Head of

Admissions.

• Involvement in IT projects to assist with requirements and testingAdmissions Administrative Support

• Work proactively within the Admissions Team to ensure overall team objectives are

achieved.

• Provide students with requested letters such as those confirming they will be

completing their studies with the University.

• Answer basic applicant queries as directed

• Manage email allocation to Admissions staff as directed

• Request further information to support student applications, documenting this on the

database and preparing/updating student records for admissions review as directed

• Maintain a thorough knowledge of all products offered.

• Develop a thorough understanding of enquiry, application and student record

systems, liaising with the Admissions Managers and Admissions Support Team

Leader on recommendations for development of these systems.

• Additional admissions-related tasks as directed by the Admissions Managers